ISO/IEC 20000 :2018 Foundation | T-20KF

Single Exam / Home

  • Official Examination

Certification information

T-20KF​ is a trademark of IT-Shaped. All rights reserved.

Official Name

T-20KF

Delivery

Available Online

Language

English/Portuguese

Supervised by

Artificial Intelligence

Share:

S 229.00

$ 190.00

Choose your Language

Certification Details

This certification is intended for all candidates seeking to demonstrate their knowledge on the principles and fundamentals of the ISO 20000:2018 standard.

Who is this certification for?

  • Managers
  • Business and supervision teams
  • Team leaders
  • Service designers
  • IT architects and/or planners
  • IT consultants
  • IT audit managers or auditors
  • IT security managers/staff

Exam Details

40

Multiple choice

60 minutes

Foundation (Easy)

No

70% (28 out of 40)

1 week to redeem the voucher and 1 week to take the exam after getting the voucher

Yes, for 50% of the original price, if taken 60 days after the first result

Main Subjects

  • Introduction to ISO/IEC 20000 Standard
  • Definition of ISO/IEC 20000
  • Scope of ISO/IEC 20000
  • Service Management Objectives
  • Service Management Policy
  • Service Management Support – Resources and Competencies
  • Operational Planning and Control
  • Implementation
  • Non-Conformity Corrective Actions and Improvements
  • Service Portfolio Processes
  • Relationship and Service Agreement Processes
  • Supply and Demand Processes
  • Design, Build and Transition Processes

Get our Newsletter,
Join the Community!

Contact us

Certifying the new generation of IT professionals: those who align knowledge with practice

Linkedin Instagram
  • 3 Germany Dr. STE, 4 - Wilmington, Delaware - United States
Menu

IT-Shapd © 2022 All rights reserved